Looka
trustpilot•Rating History
Current Rating
4.5
4.5
Total Reviews
14,335
Customer feedback
📈
Rating Trend
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Nov 12, 2025 | 4.5 | 14,335 | |
| Nov 12, 2025 | 4.5 | 14,335 | |
| Nov 03, 2025 | 4.5 | 14,326 | |
| Nov 02, 2025 | 4.5 | 14,326 |
📊 Summary
Overall positive sentiment with praise for fast, helpful support and an easy-to-use branding platform. Most reviews highlight value and professional results, while a few note customization limits and occasional download or response delays.
What customers like:
- "Amazing support. Always very quick and efficient. I recently spoke to Gilbert who assisted to & resolved my website issue within 15min."
- "Ease of use was perfect, with a huge variety of options - colours, fonts, file formats."
- "I've found that I was able to create a VERY professional looking website for a very low price. Looka has everything most folks will need."
Main concerns:
- "However, its is not customizable. The user is limited to the final algorithms associated with the first 3 questions / symbols chosen."
- "the site wouldn't let me download the revised logo after amending it. Mac has a pop-up blocker with Safari that prevents..."
- "Took too long to get a person to respond to the nuance of my question. Sometimes a bot isn't the best customer service."
Key Themes:
Customer support responsiveness and helpfulnessEase of use and breadth of design optionsPricing/value and branding toolkitCustomization limitations in the design processDownload/format accessibility and technical issues
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Monthly comparisons powered by GPT-5-nano