Looka rating history
Design Software / AI Branding PlatformHistorical rating trends and review volume analysis
Current Rating
Total Reviews
0
Verified customer feedback
About Looka
Looka is an AI-powered platform that allows users to easily design and create professional logos, brand kits, and basic websites for their businesses. It utilizes algorithms to generate numerous design options based on user input, offering an end-to-end branding solution for small businesses and startups.
📈 Latest Analysis
Key Factors
- No change in overall rating (4.5/5)
- No change in primary drivers of satisfaction (logo quality, ease of process)
- No change in recurring friction points (customer service responsiveness, file access issues)
Recommendations
- Continue monitoring the recurring friction points (customer service and file access) as they persist across periods.
- Analyze the detailed review text from both periods to see if the *frequency* or *severity* of the existing friction points has changed, even if the summary remains the same.
- Investigate the minor fluctuations in the review count history (e.g., the drop around 2025-12-24) to ensure data integrity, although the summary periods match exactly.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|
📊 AI Summary
Looka maintains a strong overall rating, driven primarily by high satisfaction with the logo design quality and the ease of the design process. However, a recurring point of friction involves customer service responsiveness and issues related to downloading or accessing final files, suggesting operational bottlenecks despite strong product appeal.
What customers like
- Logo designs are frequently praised as 'amazing' and 'professional' for the price point.
- Users appreciate the intuitive and easy-to-use design platform.
- The speed of receiving initial logo options is often highlighted as a positive.
Main concerns
- Significant frustration regarding slow or non-existent customer support responses when issues arise.
- Complaints about difficulty or unexpected costs associated with downloading high-resolution or vector files.
- Some users felt the initial AI suggestions were too generic before significant customization.
Key Themes
💡 About This Data
Daily Updates
Data is refreshed every 24 hours
AI Analysis
Monthly comparisons powered by GPT-5-nano