Lensmart rating history
Historical rating trends and review volume analysis
Current Rating
4.7
4.7
Total Reviews
8,715
Verified customer feedback
Recent Change
+18new reviews
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 4.7 | 8,715(+18) | |
| Jan 09, 2026 | 4.7 | 8,697(+19) | |
| Jan 08, 2026 | 4.7 | 8,678(+23) | |
| Jan 07, 2026 | 4.7 | 8,655(+27) | |
| Jan 06, 2026 | 4.7 | 8,628(+16) | |
| Jan 05, 2026 | 4.7 | 8,612(+11) | |
| Jan 04, 2026 | 4.7 | 8,601(+3) | |
| Jan 03, 2026 | 4.7 | 8,598(+4) | |
| Jan 02, 2026 | 4.7 | 8,594(+1) | |
| Jan 01, 2026 | 4.7 | 8,593 |
📊 AI Summary
Lensmart maintains a strong overall rating, driven primarily by high satisfaction with product quality and value. However, recent reviews indicate recurring issues with shipping delays and customer service responsiveness, suggesting operational bottlenecks are impacting the otherwise positive customer experience.
What customers like
- Excellent quality of the glasses received, often described as 'great value for the price'.
- Many customers praise the ease of ordering and the wide selection of frames available online.
- Positive feedback regarding the clarity and accuracy of prescription lenses.
Main concerns
- Significant frustration over extremely long shipping times, with several mentions of orders taking weeks longer than estimated.
- Difficulty reaching customer support, with reports of slow email responses or unhelpful automated systems.
- A few isolated complaints about frame durability or incorrect lens coatings upon arrival.
Key Themes
Product Quality vs. Delivery SpeedOnline Ordering ExperienceCustomer Support Accessibility
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano