KeepCalling.com rating history
Historical rating trends and review volume analysis
Current Rating
4.4
4.4
Total Reviews
11,053
Verified customer feedback
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📈 Latest Analysis
Key Factors
- Shift in primary complaint focus from 'customer service responsiveness' (Previous Period) to 'mobile application's functionality' (Current Period)
- Persistence of 'unexpected charges' as a recurring negative theme across both periods
- Reliability and quality of calls remain the primary positive driver, offsetting negative feedback
Recommendations
- Immediately investigate and deploy a patch for reported issues concerning the mobile application's functionality.
- Review the process surrounding credit expiration to ensure transparency and prevent unexpected charges.
- Maintain focus on call quality, as it is the strongest positive driver cited in both summaries.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 4.4 | 11,053 | |
| Jan 09, 2026 | 4.4 | 11,053(+2) | |
| Jan 08, 2026 | 4.4 | 11,051(+1) | |
| Jan 07, 2026 | 4.4 | 11,050(+2) | |
| Jan 06, 2026 | 4.4 | 11,048(+2) | |
| Jan 05, 2026 | 4.4 | 11,046 | |
| Jan 05, 2026 | 4.4 | 11,046(+1) | |
| Jan 04, 2026 | 4.4 | 11,045(-1) | |
| Jan 03, 2026 | 4.4 | 11,046(+2) | |
| Jan 02, 2026 | 4.4 | 11,044 |
📊 AI Summary
KeepCalling.com maintains a strong overall rating, largely driven by positive feedback regarding the quality and clarity of calls, especially for international use. However, recurring issues with the mobile application's functionality and occasional problems with credit expiration or unexpected charges temper the overall positive experience.
What customers like
- Call quality is frequently praised as excellent and clear, even for international destinations.
- The service is highly valued for making international calls affordably and reliably.
- Users appreciate the ease of topping up credit and the straightforward nature of the service.
Main concerns
- Significant frustration exists regarding the mobile application, citing frequent crashes, bugs, and poor usability.
- Some users report issues with credit expiring unexpectedly or confusion over billing/charge structures.
- A few reviews mention difficulty reaching customer support when problems arise.
Key Themes
Call Quality & ReliabilityMobile App PerformanceValue for International CallingBilling Clarity
💡 About This Data
Daily Updates
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AI Analysis
Monthly comparisons powered by GPT-5-nano