Justworks rating history

Human Resources Technology / PEO Services

Historical rating trends and review volume analysis

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Current Rating

2.1
2.1

Total Reviews

27

Verified customer feedback

About Justworks

Justworks is a Professional Employer Organization (PEO) that provides HR, payroll, benefits, and compliance solutions primarily for small and medium-sized businesses. They offer a platform designed to streamline administrative tasks such as onboarding, offboarding, time off management, and tax filing. The company aims to simplify HR complexities for employers, especially those managing employees across multiple states.

🏢 Human Resources, Payroll, Benefits AdministrationPEOHR SoftwarePayrollBenefits AdministrationCompliance
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Rating & Reviews Trend

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Review Velocity

Daily new reviews. Spikes may indicate viral events or potential manipulation.

📋 Rating Snapshots

DateRatingReviewsChange
Jan 09, 2026
2.1
27
Jan 08, 2026
2.1
27
Jan 07, 2026
2.1
27
Jan 06, 2026
2.1
27
Jan 05, 2026
2.1
27
Jan 04, 2026
2.1
27
Jan 03, 2026
2.1
27
Jan 02, 2026
2.1
27
Jan 01, 2026
2.1
27
Dec 31, 2025
2.1
27

📊 AI Summary

Customer sentiment for Justworks is highly polarized, resulting in a low overall rating of 2/5. Positive reviews praise the platform's ease of use for onboarding, payroll, and general HR administration, noting significant workflow improvements. However, a substantial number of negative reviews cite severe issues with unresponsive and unhelpful customer service, payroll errors, compliance failures, and misleading information regarding benefits and retirement plans.

What customers like

  • Platform is easy to navigate for both administrators and employees.
  • Streamlines onboarding, offboarding, raises, and time-off management.
  • Positive impact on workflow and reduced administrative time compared to previous providers.

Main concerns

  • Customer service is frequently described as useless, unresponsive, and lacking accountability.
  • Significant issues with payroll errors, incorrect tax filings, and delayed payments.
  • Concerns regarding retirement plan performance, misleading benefit information, and billing disputes after cancellation.

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