JustFly rating history
Historical rating trends and review volume analysis
Current Rating
4.2
4.2
Total Reviews
198,280
Verified customer feedback
Recent Change
+23new reviews
📈
Rating & Reviews Trend
📊
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 04, 2026 | 4.2 | 198,280(+23) | |
| Jan 03, 2026 | 4.2 | 198,257(+12) | |
| Jan 02, 2026 | 4.2 | 198,245(+28) | |
| Jan 01, 2026 | 4.2 | 198,217(+27) | |
| Dec 30, 2025 | 4.2 | 198,190(+1) | |
| Dec 29, 2025 | 4.2 | 198,189(+18) | |
| Dec 28, 2025 | 4.2 | 198,171(+22) | |
| Dec 27, 2025 | 4.2 | 198,149(+22) | |
| Dec 26, 2025 | 4.2 | 198,127(+16) | |
| Dec 25, 2025 | 4.2 | 198,111 |
📊 AI Summary
JustFly maintains a high overall rating, driven by a large volume of positive feedback, particularly regarding competitive pricing and ease of booking. However, recent reviews indicate recurring issues with customer service responsiveness and difficulties managing changes or cancellations, suggesting operational friction despite the initial positive transaction.
What customers like
- Customers frequently praise the low prices and competitive fares found through the platform.
- The booking process itself is often described as straightforward and easy to navigate.
- Some users noted successful, quick resolution of minor issues by agents.
Main concerns
- Significant frustration is expressed regarding the difficulty in reaching customer support, especially for post-booking changes.
- Multiple reviews detail long wait times and unhelpful responses when trying to modify or cancel flights.
- There are complaints about hidden fees or unexpected charges appearing after the initial price quote.
Key Themes
Price CompetitivenessCustomer Service AccessibilityPost-Booking Support
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano