IONOS rating history
Web Hosting and Cloud ServicesHistorical rating trends and review volume analysis
Current Rating
Total Reviews
0
Verified customer feedback
About IONOS
IONOS is a comprehensive hosting provider offering a wide range of digital infrastructure services, including domain registration, SSL certificates, website building tools, various hosting solutions (shared, VPS, dedicated, WordPress), and cloud computing services.
📋 Rating Snapshots
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📊 AI Summary
IONOS maintains a very high overall rating, driven primarily by exceptional customer service experiences where representatives are frequently praised for being knowledgeable, patient, and quick to resolve complex issues. Customers highlight the reliability and ease of use of their hosting services, though a few isolated negative experiences suggest occasional inconsistencies in support quality.
What customers like
- Exceptional, patient, and knowledgeable customer service representatives (frequent shout-outs to specific staff members)
- Fast, reliable, and intuitive hosting services, suitable for both technical and non-technical users
- Quick resolution of technical and billing issues via phone or chat support
Main concerns
- One instance noted difficulty understanding an agent's accent at faster speeds
- One review mentioned previous support attempts by other team members failed to resolve an issue
- One low rating (2 stars) suggests potential billing/cancellation friction, though the specific agent handled it well
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