HotelPlanner.com rating history
Historical rating trends and review volume analysis
Current Rating
4.1
4.1
Total Reviews
7,640
Verified customer feedback
Recent Change
+16new reviews
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 08, 2026 | 4.1 | 7,640(+16) | |
| Jan 07, 2026 | 4.1 | 7,624(+11) | |
| Jan 06, 2026 | 4.1 | 7,613 |
📊 AI Summary
HotelPlanner.com generally receives positive feedback, evidenced by a high volume of 5-star reviews, though there are recurring issues related to customer service responsiveness and unexpected booking changes that lead to frustration among some users.
What customers like
- Users frequently praise the ease of booking and the competitive pricing found through the platform.
- Several reviews mention successful group bookings and the helpfulness of agents when issues were resolved quickly.
- The platform is often cited as a reliable source for securing hotel blocks for events.
Main concerns
- A significant number of negative reviews cite difficulty reaching customer support, often describing long hold times or unreturned calls.
- Complaints frequently mention unexpected changes to room allocations or rate discrepancies after the initial booking confirmation.
- Some users reported issues with the cancellation process, describing it as overly complicated or incurring unexpected fees.
Key Themes
Customer Service ResponsivenessBooking Accuracy and ChangesValue and Pricing
💡 About This Data
Daily Updates
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AI Analysis
Monthly comparisons powered by GPT-5-nano