Heartbeat rating history
Software as a Service (SaaS)Historical rating trends and review volume analysis
Current Rating
Total Reviews
15
Verified customer feedback
About Heartbeat
Heartbeat is an all-in-one SaaS platform designed as the operating system for community-led businesses, integrating features like discussions, courses, events, document hosting, and payment processing. It allows creators to host conversations, content, and monetization tools all under their own domain. The platform targets coaches, creators, and organizations looking to centralize their community engagement and learning journeys.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 2.9 | 15 | |
| Jan 08, 2026 | 2.9 | 15 | |
| Jan 07, 2026 | 2.9 | 15 | |
| Jan 06, 2026 | 2.9 | 15 | |
| Jan 05, 2026 | 2.9 | 15 | |
| Jan 04, 2026 | 2.9 | 15 | |
| Jan 03, 2026 | 2.9 | 15 | |
| Jan 02, 2026 | 2.9 | 15 | |
| Jan 01, 2026 | 2.9 | 15 | |
| Dec 31, 2025 | 2.9 | 15 |
📊 AI Summary
Heartbeat receives a mixed overall rating of 3.1/5, primarily due to a significant divergence between platform functionality and customer support quality. Users praise the platform's feature richness, especially for hosting courses and its continuous development, but many report severe issues with slow or non-existent customer support, particularly when critical issues arise.
What customers like
- Excellent course hosting capabilities, often cited as superior to competitors.
- Platform is feature-rich, continuously improving, and offers an all-in-one solution for community, courses, and payments.
- Active user community and responsive development team noted by some users, along with helpful live onboarding sessions.
Main concerns
- Customer support is overwhelmingly criticized as slow, unresponsive, or completely absent, leading to unresolved critical issues.
- Community/forum UI/UX is poor, lacking features like post subjects or sorting, resembling a single chat thread.
- Critical functional issues reported, such as confusing access control/privacy settings and mandatory recurring logins for members.
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AI Analysis
Monthly comparisons powered by GPT-5-nano