Great Value Vacations rating history
Historical rating trends and review volume analysis
Current Rating
0.0
0.0
Total Reviews
0
Verified customer feedback
📈 Latest Analysis
Key Factors
- Identical rating (4.2/5) across both periods.
- Identical summary content, indicating no shift in dominant positive (customer service) or negative (accommodation quality) themes.
- Review count difference is negligible (25232 vs 25232, though historical data shows a slight increase over the full 12 months).
Recommendations
- Investigate the data collection window; the two periods provided (Dec 29 and Jan 5) appear to be snapshots taken too close together or represent identical aggregated data points.
- Analyze the full RATING HISTORY to identify any subtle shifts in the rate of review accumulation or any minor fluctuations that were smoothed out in the summary.
- Continue monitoring the recurring negative theme regarding accommodation quality discrepancies.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|
📊 AI Summary
Great Value Vacations maintains a strong overall rating, driven by frequent praise for excellent customer service representatives, particularly mentioning individuals like 'Sarah' and 'Jessica' for their helpfulness and efficiency in handling bookings and changes. However, a recurring negative theme involves issues with the quality or accuracy of advertised accommodations, with some customers reporting significant discrepancies between what was booked and what was received upon arrival.
What customers like
- Exceptional customer service from specific agents (e.g., Sarah, Jessica) who were described as 'incredibly helpful' and 'efficient'.
- Smooth and easy booking process for many users.
- Good value for money when the advertised accommodations matched expectations.
Main concerns
- Significant disappointment regarding accommodation quality, with reports of rooms being 'dirty' or 'not as advertised' (e.g., smaller rooms, poor locations).
- Frustration with last-minute changes to itineraries or hotel downgrades without adequate compensation or notice.
- Some difficulty reaching support when urgent issues arose outside of standard business hours.
Key Themes
Agent Performance and SupportAccommodation Accuracy and Quality ControlValue Proposition vs. Reality
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano