GoVets rating history
Historical rating trends and review volume analysis
Current Rating
4.4
4.4
Total Reviews
6,626
Verified customer feedback
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Nov 23, 2025 | 4.4 | 6,626 |
📊 AI Summary
GoVets maintains a strong overall rating, driven primarily by high satisfaction with the quality of veterinary care and the professionalism of the staff. Common positive feedback centers on the compassionate treatment received by pets and the ease of scheduling. However, recurring negative points mention issues with billing accuracy and occasional long wait times during appointments.
What customers like
- Exceptional and compassionate care provided by the veterinary team.
- Staff are consistently described as professional, knowledgeable, and friendly.
- Ease and convenience of booking appointments.
Main concerns
- Frequent complaints regarding incorrect or confusing billing statements.
- Instances of significant wait times even with scheduled appointments.
- Some feedback suggests prescription refill processes can be slow.
Key Themes
Quality of Veterinary CareCustomer Service/Staff InteractionAdministrative/Billing AccuracyAppointment Efficiency
💡 About This Data
Daily Updates
Data is refreshed every 24 hours
AI Analysis
Monthly comparisons powered by GPT-5-nano