Gmail rating history
Email Service Provider / SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
1,541
Verified customer feedback
About Gmail
Gmail is a widely used email service provided by Google, offering both personal and business solutions integrated within the Google Workspace ecosystem. It provides core communication tools, including custom business email, and leverages AI for features like drafting assistance, search, and security.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 1.7 | 1,541 | |
| Jan 09, 2026 | 1.7 | 1,541 | |
| Jan 08, 2026 | 1.7 | 1,541(+1) | |
| Jan 07, 2026 | 1.7 | 1,540(+1) | |
| Jan 06, 2026 | 1.7 | 1,539(+1) | |
| Jan 05, 2026 | 1.7 | 1,538(+2) | |
| Jan 04, 2026 | 1.7 | 1,536(+1) | |
| Jan 03, 2026 | 1.7 | 1,535(+2) | |
| Jan 02, 2026 | 1.7 | 1,533(+4) | ↑+0.10 |
| Jan 01, 2026 | 1.6 | 1,529 |
📊 AI Summary
Despite being the world's most used email service, Gmail receives overwhelmingly negative customer feedback, reflected in a very low 1.6/5 rating. Key complaints center on severe account access/security issues, aggressive upselling for storage, poor customer support availability, and frustrating usability features like spam filtering and categorization.
What customers like
- AI features like Smart Reply/Compose are used frequently (180 billion times/year).
- Strong security claims regarding spam, phishing, and malware blocking (99.9% blocked).
- Deep integration with other Google Workspace tools (Meet, Calendar, Drive).
Main concerns
- Severe difficulty accessing accounts due to security/2-step verification issues after device changes.
- Aggressive and persistent upselling/harassment regarding the 15GB storage limit, even after users attempt to free space.
- Lack of accessible customer support, making it impossible to resolve critical issues like account lockout or email delivery failure.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano