Gatby rating history
Historical rating trends and review volume analysis
Current Rating
4.8
4.8
Total Reviews
822
Verified customer feedback
Recent Change
+1new reviews
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 05, 2026 | 4.8 | 822(+1) | |
| Jan 04, 2026 | 4.8 | 821(+1) | |
| Jan 03, 2026 | 4.8 | 820 | |
| Jan 02, 2026 | 4.8 | 820(+2) | |
| Jan 01, 2026 | 4.8 | 818(+1) | |
| Dec 31, 2025 | 4.8 | 817 | |
| Dec 30, 2025 | 4.8 | 817(+3) | |
| Dec 29, 2025 | 4.8 | 814(+1) | |
| Dec 28, 2025 | 4.8 | 813(+6) | |
| Dec 27, 2025 | 4.8 | 807 |
📊 AI Summary
Gatby maintains a strong overall rating, driven primarily by positive feedback on product quality and ease of use. However, a notable portion of recent reviews highlights significant issues with customer service response times and difficulties with the returns/cancellation process, suggesting operational friction despite product satisfaction.
What customers like
- Product quality is frequently praised, with one user noting the 'excellent build quality' of the item received.
- Customers find the setup and initial use straightforward, mentioning the 'intuitive interface' and 'quick start guide'.
- Several reviews appreciate the value for money, stating the product 'exceeds expectations for the price point'.
Main concerns
- Customer service response time is a major pain point; multiple users reported waiting 'over a week' for a reply to urgent queries.
- The returns and cancellation policy is described as 'confusing and slow,' leading to frustration when issues arise.
- A few recent 1-star reviews specifically mention receiving damaged packaging or incorrect items upon delivery, indicating potential fulfillment errors.
Key Themes
Product Performance vs. Service ExperienceFulfillment Accuracy and SpeedPost-Sale Support Responsiveness
💡 About This Data
Daily Updates
Data is refreshed every 24 hours
AI Analysis
Monthly comparisons powered by GPT-5-nano