FreeWill rating history
Historical rating trends and review volume analysis
Current Rating
4.9
4.9
Total Reviews
4,623
Verified customer feedback
Recent Change
+3new reviews
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 06, 2026 | 4.9 | 4,623(+3) | |
| Jan 05, 2026 | 4.9 | 4,620 | |
| Jan 04, 2026 | 4.9 | 4,620(+2) | |
| Jan 03, 2026 | 4.9 | 4,618(+1) | |
| Jan 02, 2026 | 4.9 | 4,617(+2) | |
| Jan 01, 2026 | 4.9 | 4,615 | |
| Dec 31, 2025 | 4.9 | 4,615(+3) | |
| Dec 30, 2025 | 4.9 | 4,612 | |
| Dec 29, 2025 | 4.9 | 4,612(+2) | |
| Dec 28, 2025 | 4.9 | 4,610 |
📊 AI Summary
Customer sentiment for FreeWill appears largely positive, driven by high ratings, though the recent reviews suggest some recurring issues with the setup process and customer support responsiveness. Positive feedback frequently praises the ease of use and the value of the service, while negative comments center on technical difficulties during initial setup and slow resolution times from support.
What customers like
- Ease of use and straightforward platform interface.
- High perceived value for the service provided.
- Appreciation for the ability to easily manage estate planning documents.
Main concerns
- Frustration with technical glitches during the initial document setup process.
- Complaints about slow or unhelpful customer support responses.
- Difficulty navigating specific advanced features or customization options.
Key Themes
Platform UsabilityCustomer Support EfficiencyValue Proposition
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano