Fivestars rating history
Historical rating trends and review volume analysis
Current Rating
4.7
4.7
Total Reviews
25,760
Verified customer feedback
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 4.7 | 25,760 | |
| Jan 09, 2026 | 4.7 | 25,760(-2) | |
| Jan 08, 2026 | 4.7 | 25,762 | |
| Jan 07, 2026 | 4.7 | 25,762(+1) | |
| Jan 06, 2026 | 4.7 | 25,761 | |
| Jan 05, 2026 | 4.7 | 25,761 | |
| Jan 04, 2026 | 4.7 | 25,761 | |
| Jan 03, 2026 | 4.7 | 25,761 | |
| Jan 02, 2026 | 4.7 | 25,761 | |
| Jan 01, 2026 | 4.7 | 25,761 |
📊 AI Summary
Fivestars maintains a strong overall rating, driven primarily by positive feedback regarding the ease of use and the effectiveness of their loyalty program features. However, a notable segment of recent reviews points to significant frustration with customer support responsiveness and issues related to billing or subscription management.
What customers like
- Customers frequently praise the platform's ability to drive repeat business through its loyalty and rewards system.
- The user interface and ease of setup for new features are often highlighted as major strengths.
- Positive reviews mention successful integration with existing POS systems.
Main concerns
- Multiple recent reviews cite extremely slow or non-existent responses from customer support when issues arise.
- There are recurring complaints about unexpected or difficult-to-cancel subscription charges.
- Some users report technical glitches, specifically concerning the synchronization of rewards across different customer touchpoints.
Key Themes
Customer Support EfficacyLoyalty Program PerformanceBilling Transparency
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano