Five Guys rating history
Historical rating trends and review volume analysis
Current Rating
1.9
1.9
Total Reviews
816
Verified customer feedback
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 08, 2026 | 1.9 | 816 | |
| Jan 07, 2026 | 1.9 | 816 | |
| Jan 06, 2026 | 1.9 | 816 |
📊 AI Summary
Five Guys maintains a generally positive reputation on Trustpilot, evidenced by a high overall rating and a large proportion of 5-star reviews. Customers frequently praise the quality of the burgers and the generous portion sizes, particularly the fries. However, recurring negative feedback points to issues with high pricing and occasional slow service times.
What customers like
- Burgers are consistently described as fresh, hot, and high quality, often cited as the best in the area.
- The 'free' toppings selection is highly appreciated, allowing for customization.
- Portion sizes, especially the fries, are noted as being very generous, often leading to leftovers.
Main concerns
- The price point is frequently mentioned as being too high compared to competitors, making it an expensive treat.
- Service speed can be inconsistent, with some reviews noting long waits, especially during peak hours.
- A few reviews mentioned receiving cold food or incorrect orders, suggesting minor operational inconsistencies.
Key Themes
Food Quality vs. Price Trade-offGenerous PortionsService Speed Variability
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano