FITJEANS rating history
Historical rating trends and review volume analysis
Current Rating
Total Reviews
12,022
Verified customer feedback
Recent Change
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📈 Latest Analysis
Key Factors
- Consistent high satisfaction with product quality and fit
- Persistent negative feedback regarding shipping delays
- Persistent negative feedback regarding customer service responsiveness
Recommendations
- Conduct an immediate audit of logistics partners to address shipping delay root causes.
- Implement a dedicated support queue or escalation path for service inquiries related to delivery/returns.
- Analyze the specific styles mentioned in positive reviews to replicate success across the entire product line.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 4.2 | 12,022(+4) | |
| Jan 09, 2026 | 4.2 | 12,018 | |
| Jan 08, 2026 | 4.2 | 12,018(+2) | |
| Jan 07, 2026 | 4.2 | 12,016(+3) | |
| Jan 06, 2026 | 4.2 | 12,013(+2) | |
| Jan 05, 2026 | 4.2 | 12,011 | |
| Jan 05, 2026 | 4.2 | 12,011(+2) | |
| Jan 04, 2026 | 4.2 | 12,009(+3) | |
| Jan 03, 2026 | 4.2 | 12,006(+2) | |
| Jan 02, 2026 | 4.2 | 12,004 |
📊 AI Summary
FITJEANS maintains a strong overall rating, driven primarily by high satisfaction with the quality and fit of the jeans, often described as 'perfect' or 'comfortable'. However, a significant portion of recent negative feedback centers on issues with customer service responsiveness and delays in delivery or returns processing, suggesting operational bottlenecks are impacting the otherwise positive product experience.
What customers like
- Exceptional fit and quality of the jeans, with multiple mentions of them being the 'best jeans ever'
- Positive feedback on the durability and material of the denim
- Customers appreciate the style and how well the jeans look when worn
Main concerns
- Significant frustration with slow or non-existent customer service responses regarding orders and inquiries
- Complaints about long waiting times for delivery, sometimes exceeding stated estimates
- Issues reported with the returns/exchange process being complicated or delayed
Key Themes
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano