FamiSafe rating history
Software as a Service (SaaS)Historical rating trends and review volume analysis
Current Rating
Total Reviews
0
Verified customer feedback
About FamiSafe
FamiSafe is a parental control application offered by Wondershare, designed to safeguard children's digital lives by monitoring device activity, managing screen time, tracking locations, and filtering content. The service provides features like app blocking, web filtering, call/message monitoring, and SOS alerts for parents. It is marketed as a comprehensive digital parenting solution for various platforms including iOS, Android, and Desktop.
📋 Rating Snapshots
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📊 AI Summary
FamiSafe receives a low overall rating of 2.5/5, indicating significant customer dissatisfaction despite the company's claims of reliability. While a small minority of users praise fast and helpful customer service, the majority of reviews detail severe technical failures, particularly on iOS devices, difficulty with subscription management and refunds, and concerns over app functionality and trustworthiness.
What customers like
- Some users reported fast, helpful, and kind customer service interactions.
- The Android version of the app reportedly works well for some users.
- The website highlights numerous awards and seals of approval from parenting organizations.
Main concerns
- Severe technical issues, especially on iOS, leading to device malfunction, configuration errors, and data loss.
- Difficulty canceling subscriptions, obtaining refunds, and frustrating customer support loops (often requiring screenshots or login to non-existent accounts).
- Concerns regarding app reliability, including slow download speeds, features not working (e.g., call/message monitoring), and potential security/privacy issues (accusations of spying).
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