ezCater rating history
Historical rating trends and review volume analysis
Current Rating
4.4
4.4
Total Reviews
19,546
Verified customer feedback
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 04, 2026 | 4.4 | 19,546 | |
| Jan 03, 2026 | 4.4 | 19,546(+1) | |
| Jan 02, 2026 | 4.4 | 19,545 | |
| Jan 01, 2026 | 4.4 | 19,545(+1) | |
| Dec 31, 2025 | 4.4 | 19,544(-1) | |
| Dec 30, 2025 | 4.4 | 19,545(-1) | |
| Dec 29, 2025 | 4.4 | 19,546 | |
| Dec 28, 2025 | 4.4 | 19,546 | |
| Dec 27, 2025 | 4.4 | 19,546(+2) | |
| Dec 26, 2025 | 4.4 | 19,544 |
📊 AI Summary
ezCater generally receives positive feedback, highlighted by strong satisfaction with the ordering process and food quality for events. However, recurring issues with delivery timing and occasional problems with order accuracy or customer service responsiveness temper the overall experience.
What customers like
- Food quality is frequently praised, with many users noting the catering was excellent and exactly what they ordered.
- The online ordering platform is described as easy to use and efficient for planning group meals.
- Reliability for large corporate orders seems high, with many satisfied with the execution of complex catering needs.
Main concerns
- Delivery timeliness is a significant pain point, with multiple complaints about late arrivals impacting meeting schedules.
- Occasional issues with missing items or incorrect orders require follow-up, leading to frustration.
- Some users reported difficulty resolving issues quickly through customer support when problems did arise.
Key Themes
Ordering Experience UsabilityFood Quality and PresentationDelivery Logistics and PunctualityCustomer Service Resolution
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano