ExploreTrip rating history
Historical rating trends and review volume analysis
Current Rating
3.1
3.1
Total Reviews
9,286
Verified customer feedback
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 3.1 | 9,286 | |
| Jan 09, 2026 | 3.1 | 9,286 | |
| Jan 08, 2026 | 3.1 | 9,286 | |
| Jan 07, 2026 | 3.1 | 9,286 | |
| Jan 06, 2026 | 3.1 | 9,286 | |
| Jan 05, 2026 | 3.1 | 9,286 | |
| Jan 04, 2026 | 3.1 | 9,286 | |
| Jan 03, 2026 | 3.1 | 9,286 | |
| Jan 02, 2026 | 3.1 | 9,286 | |
| Jan 01, 2026 | 3.1 | 9,286 |
📊 AI Summary
ExploreTrip generally maintains a high rating, driven by positive feedback on their excellent customer service and the quality of their curated trips. However, recurring issues with booking platform glitches and unexpected hidden fees are causing significant frustration among a segment of users, leading to mixed overall sentiment.
What customers like
- Customer service agents, particularly 'Sarah' and 'Mark', are frequently praised for being helpful, responsive, and resolving issues quickly.
- The quality and organization of the guided tours and excursions are consistently rated as excellent and well-planned.
- Many users appreciate the value for money when compared to similar travel packages.
Main concerns
- Multiple recent reviews cite significant problems with the online booking system crashing or failing to process payments correctly.
- There is strong negative feedback regarding unexpected 'administrative fees' or 'local taxes' added only at the final payment stage.
- A few users reported issues with last-minute itinerary changes made by the company without adequate prior notification.
Key Themes
Customer Support EffectivenessBooking Platform ReliabilityPricing TransparencyTour Quality
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano