Exeter Finance rating history
Historical rating trends and review volume analysis
Current Rating
4.5
4.5
Total Reviews
13,512
Verified customer feedback
Recent Change
+3new reviews
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 13, 2026 | 4.5 | 13,512(+3) | |
| Jan 12, 2026 | 4.5 | 13,509 |
📊 AI Summary
Exeter Finance appears to have a generally mixed to negative reception based on the recent reviews, with significant complaints centered around poor customer service, difficulty resolving issues, and unexpected fees. While some customers report smooth processes, the volume of negative feedback suggests systemic issues in communication and problem resolution.
What customers like
- Some customers experienced a straightforward and easy loan payoff process.
- A few reviewers noted that representatives were helpful when they were finally reached.
- One user mentioned the online portal was easy to use for making payments.
Main concerns
- Multiple complaints about extremely long hold times and difficulty reaching a representative.
- Significant frustration regarding unexpected or hidden fees being added to the loan balance.
- Issues with payoff quotes being incorrect or changing, leading to delays in title release.
Key Themes
Customer Service Accessibility and ResponsivenessTransparency of Fees and Payoff ProcessLoan Servicing Accuracy
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano