Enel rating history
Historical rating trends and review volume analysis
Current Rating
0.0
0.0
Total Reviews
0
Verified customer feedback
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|
📊 AI Summary
Customer sentiment for Enel on Trustpilot appears highly polarized, indicated by the high volume of 5-star and 1-star reviews, suggesting a significant divide in service experience. Positive feedback frequently praises quick issue resolution and helpful staff, while negative reviews overwhelmingly focus on billing errors, unexpected charges, and difficulties reaching customer support.
What customers like
- Staff members are often described as 'very helpful' and resolving issues quickly.
- Some customers report smooth and efficient service interactions when issues arise.
- Positive experiences often relate to specific, successfully resolved problems.
Main concerns
- Frequent complaints about incorrect or unexpected billing, often involving 'estimated readings' leading to high charges.
- Significant frustration with customer service accessibility, citing long wait times and difficulty getting through.
- Issues with contract changes or price increases not being clearly communicated or honored.
Key Themes
Billing Accuracy and TransparencyCustomer Service ResponsivenessStaff Competence (when reached)
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano