Elavon rating history
Payment Processing & Merchant ServicesHistorical rating trends and review volume analysis
Current Rating
Total Reviews
547
Verified customer feedback
Recent Change
About Elavon
Elavon is a payment processing company that provides merchant services, including in-person, online, and contactless payment solutions. They serve a wide range of industries, from restaurants and retail to healthcare and higher education, offering payment gateways, security, and reporting tools. The company also provides flexible funding solutions through Quick Capital.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 4.2 | 547(+1) | |
| Jan 08, 2026 | 4.2 | 546 | |
| Jan 07, 2026 | 4.2 | 546 | |
| Jan 06, 2026 | 4.2 | 546 | |
| Jan 05, 2026 | 4.2 | 546 | |
| Jan 04, 2026 | 4.2 | 546 | |
| Jan 03, 2026 | 4.2 | 546 | |
| Jan 02, 2026 | 4.2 | 546(+1) | |
| Jan 01, 2026 | 4.2 | 545(+1) | ↓-0.10 |
| Dec 31, 2025 | 4.3 | 544 |
📊 AI Summary
Elavon maintains a very high overall rating of 4.3/5 based on 539 reviews, with the provided sample showing overwhelmingly positive experiences. Customers frequently praise the knowledge, patience, and efficiency of individual customer support representatives who successfully resolve complex issues like account lockouts, fee explanations, and technical errors. While one review mentioned a previous negative experience, the current interactions highlight exceptional service quality.
What customers like
- Exceptional customer service representatives who are patient, knowledgeable, and personable (e.g., Sharon, Pam, Anthony, Christine).
- Effective resolution of complex technical issues, including account lockouts, password resets, and order/billing discrepancies.
- Representatives go above and beyond to ensure customer satisfaction and fully answer all questions.
Main concerns
- One reviewer noted a previous experience was not great, though this was contrasted by excellent service during a subsequent call.
- Frustration with external factors like poor directions from PCI personnel (though the Elavon rep handled the resulting frustration well).
- Issues related to understanding complex fee structures (e.g., non-qualified transaction fees).
💡 About This Data
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AI Analysis
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