eCampus.com rating history
Historical rating trends and review volume analysis
Current Rating
Total Reviews
3,373
Verified customer feedback
Recent Change
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📈 Latest Analysis
Key Factors
- Shipping delays mentioned in the previous period were replaced by complexity of returns/cancellations in the current period, indicating a shift in operational friction points.
- Overall rating (3.9/5) and review volume change (3367 to 3370) remained virtually unchanged, suggesting overall customer satisfaction is consistent.
Recommendations
- Investigate and streamline the returns and cancellations process, as this has emerged as a key friction point.
- Maintain focus on textbook quality and ease of ordering, which remain strong positive drivers.
- Monitor if the shipping delay issue resurfaces or if the returns complexity becomes a more significant detractor over time.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 11, 2026 | 3.9 | 3,373(+1) | |
| Jan 10, 2026 | 3.9 | 3,372(+2) | |
| Jan 09, 2026 | 3.9 | 3,370 | |
| Jan 08, 2026 | 3.9 | 3,370 | |
| Jan 07, 2026 | 3.9 | 3,370 | |
| Jan 06, 2026 | 3.9 | 3,370 | |
| Jan 05, 2026 | 3.9 | 3,370 | |
| Jan 05, 2026 | 3.9 | 3,370(+1) | |
| Jan 04, 2026 | 3.9 | 3,369(+1) | |
| Jan 03, 2026 | 3.9 | 3,368 |
📊 AI Summary
eCampus.com generally receives positive feedback, evidenced by a high volume of 5-star reviews, though there are recurring issues mentioned regarding customer service responsiveness and the complexity of returns/cancellations. Customers frequently praise the ease of ordering and the quality/condition of the textbooks received. The overall sentiment leans positive, but operational friction points need addressing.
What customers like
- Textbooks arrived in good condition, often better than expected.
- The ordering process was straightforward and easy to navigate.
- Fast shipping times were noted by several satisfied customers.
Main concerns
- Difficulty reaching customer service via phone or email for support.
- Issues with processing returns or cancellations in a timely manner.
- Some users experienced delays in receiving confirmation or tracking information.
Key Themes
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano