DriveTime Car Sales rating history
Historical rating trends and review volume analysis
Current Rating
4.5
4.5
Total Reviews
27,347
Verified customer feedback
Recent Change
+25new reviews
📈
Rating & Reviews Trend
📊
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📈 Latest Analysis
Key Factors
- No discernible change in overall rating or summary content between the two specified dates.
- The review count difference between the two specific dates (26904 vs 26904) suggests the summaries are based on the same snapshot or a very narrow, identical window.
Recommendations
- Analyze the full RATING HISTORY data to identify the actual trend, as the two comparison points are identical.
- Investigate the review volume change over the entire history (e.g., 26904 on 12/29 to 27267 on 01/05) to see if the underlying volume growth is masking stability.
- Continue monitoring the recurring issues mentioned in the summary (vehicle quality and unexpected fees).
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 11, 2026 | 4.5 | 27,347(+25) | |
| Jan 10, 2026 | 4.5 | 27,322(+15) | |
| Jan 09, 2026 | 4.5 | 27,307(+9) | |
| Jan 08, 2026 | 4.5 | 27,298(+12) | |
| Jan 07, 2026 | 4.5 | 27,286(+6) | |
| Jan 06, 2026 | 4.5 | 27,280(+13) | |
| Jan 05, 2026 | 4.5 | 27,267 | |
| Jan 05, 2026 | 4.5 | 27,267(+6) | |
| Jan 04, 2026 | 4.5 | 27,261(+29) | |
| Jan 03, 2026 | 4.5 | 27,232 |
📊 AI Summary
DriveTime Car Sales currently holds a strong rating based on a large volume of reviews, with a significant majority being positive (5-star and 4-star). Customers frequently praise the ease of the buying process and the helpfulness of the staff, though recurring issues with vehicle quality and unexpected fees temper the overall experience.
What customers like
- Staff members like 'Sarah' and 'Mike' are frequently mentioned for being helpful, patient, and making the process easy.
- The online application and financing process is often described as straightforward and quick.
- Customers appreciate the transparency regarding down payments and monthly payments.
Main concerns
- Multiple recent reviews cite significant, unexpected mechanical issues shortly after purchase, such as transmission problems or brake failures.
- There are complaints about hidden or unexpected fees being added late in the financing process.
- Some customers experienced long wait times or poor communication when trying to resolve post-sale issues.
Key Themes
Sales Process EfficiencyPost-Sale Vehicle ReliabilityCustomer Service Interaction
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano