Dokan rating history
E-commerce Plugin / SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
0
Verified customer feedback
About Dokan
Dokan is a leading multivendor marketplace plugin for WordPress that enables users to easily build and manage online marketplaces. It provides robust features for administrators, vendors, and customers, supporting various marketplace types from B2C to service-based models. The platform emphasizes ease of setup, scalability, and integration with the WooCommerce ecosystem.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
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📊 AI Summary
Dokan maintains a very high overall rating of 4.7/5, driven primarily by exceptional customer support experiences and the robust functionality of its multi-vendor plugin. Customers frequently praise specific support agents for their professionalism, promptness, and effectiveness in resolving issues, even pre-sale. While the product is generally well-received, minor critiques focus on specific feature improvements and UI/UX elements, such as the mobile appearance of the vendor dashboard.
What customers like
- Exceptional and prompt customer support, with specific agents frequently named for going 'above and beyond'.
- Robust and transformative multi-vendor marketplace functionality that is easy for admins and sellers to use.
- Proactive pre-sales support that helps users confirm compatibility and functionality before purchase.
Main concerns
- Need for improvement in specific features, such as assigning recurring subscriptions.
- Vendor dashboard appearance, particularly on mobile devices, could be improved.
- Occasional plugin conflicts (e.g., with Elementor Pro) noted, though support was clear about the issue.
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