DHL rating history
Historical rating trends and review volume analysis
Current Rating
1.3
1.3
Total Reviews
28,610
Verified customer feedback
Recent Change
+11new reviews
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 1.3 | 28,610(+11) | |
| Jan 08, 2026 | 1.3 | 28,599(+15) | |
| Jan 07, 2026 | 1.3 | 28,584(+9) | |
| Jan 06, 2026 | 1.3 | 28,575(+10) | |
| Jan 05, 2026 | 1.3 | 28,565(+7) | |
| Jan 04, 2026 | 1.3 | 28,558(+14) | |
| Jan 03, 2026 | 1.3 | 28,544(+11) | |
| Jan 02, 2026 | 1.3 | 28,533(+1) | |
| Jan 01, 2026 | 1.3 | 28,532(+12) | |
| Dec 31, 2025 | 1.3 | 28,520 |
📊 AI Summary
Customer sentiment for DHL on Trustpilot appears mixed, with a significant volume of reviews indicating issues primarily related to delivery failures, poor tracking updates, and unhelpful customer service, despite some positive mentions of successful, timely deliveries.
What customers like
- Successful and timely delivery when the service works as expected.
- Some customers report efficient handling of international shipments.
- Positive experiences with specific, helpful local delivery drivers.
Main concerns
- Frequent complaints about packages being marked as 'delivered' when they were not received.
- Significant frustration with automated or unhelpful customer service channels regarding lost or delayed items.
- Issues with customs clearance delays and unexpected charges being applied to recipients.
Key Themes
Delivery Accuracy and ConfirmationCustomer Support ResponsivenessTracking Information Reliability
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano