CX Genie rating history
Software as a Service (SaaS)Historical rating trends and review volume analysis
Current Rating
Total Reviews
10
Verified customer feedback
About CX Genie
CX Genie is a SaaS platform providing next-generation AI solutions for customer engagement, focusing on automating support through AI Agents, automated workflows, and seamless human collaboration. The platform aims to consolidate multiple customer service tools into an all-in-one solution, offering features like ticket management, live chat, and multi-channel support.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 07, 2026 | 3.8 | 10 | |
| Jan 06, 2026 | 3.8 | 10 | |
| Jan 05, 2026 | 3.8 | 10 | |
| Jan 04, 2026 | 3.8 | 10 | |
| Jan 03, 2026 | 3.8 | 10 | |
| Jan 02, 2026 | 3.8 | 10 | |
| Jan 01, 2026 | 3.8 | 10 | |
| Dec 31, 2025 | 3.8 | 10 | |
| Dec 30, 2025 | 3.8 | 10 | |
| Dec 29, 2025 | 3.8 | 10 |
📊 AI Summary
CX Genie generally receives positive feedback for its feature-rich, all-in-one platform that offers significant time savings and value for its price point, often replacing multiple other software tools. Customers frequently praise the rapid development cycle, responsive support team, and the effectiveness of its AI agents once trained. However, there are significant concerns regarding product stability, with some users reporting critical bugs and poor support experiences when issues arise.
What customers like
- All-in-one tool replacing multiple software solutions (e.g., Flowise, Botpress)
- Rapid feature development and constant platform evolution
- Strong AI capabilities when knowledge base is well-trained, leading to time savings
- Excellent integration capabilities (e.g., Meta Business Suite) and responsive Discord support
Main concerns
- Significant issues with product stability, including new bugs being introduced during fixes
- Poor or time-wasting support experiences reported by some customers regarding specific features (e.g., mailbox)
- Concerns about the currency of the underlying data/knowledge base (stopping in 2023)
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AI Analysis
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