CustomCat rating history
E-commerce Fulfillment / SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
13
Verified customer feedback
About CustomCat
CustomCat is a print-on-demand (POD) fulfillment service that integrates with e-commerce platforms like Shopify and Etsy. They offer various printing methods, including DTG and Digiprint, for custom apparel and other products. The company manages production, printing, and shipping directly to the end customer.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 06, 2026 | 3.1 | 13 | |
| Jan 05, 2026 | 3.1 | 13 | |
| Jan 04, 2026 | 3.1 | 13 | |
| Jan 03, 2026 | 3.1 | 13 | |
| Jan 02, 2026 | 3.1 | 13 | |
| Jan 01, 2026 | 3.1 | 13 | |
| Dec 31, 2025 | 3.1 | 13 | |
| Dec 30, 2025 | 3.1 | 13 | |
| Dec 29, 2025 | 3.1 | 13 | |
| Dec 28, 2025 | 3.1 | 13 |
📊 AI Summary
CustomCat receives mixed reviews, resulting in an overall low rating of 3.1/5. While many customers praise the speed of production and the quality of the prints (especially Digiprint), there are significant and recurring complaints regarding inconsistent and poor customer service response times, confusing shipping policies, and issues with subscription management.
What customers like
- Very fast production and printing times, sometimes shipping in under 24 hours.
- Good print quality, particularly noted for their 'Digiprint' technology.
- Competitive pricing structure, especially for high-volume users with paid memberships.
Main concerns
- Extremely slow, unprofessional, or non-existent customer service responses across multiple channels.
- Inconsistent shipping experiences, including confusion over shipping method names (e.g., 'express') and slow delivery times.
- Issues with platform functionality, such as logo placement software errors and unfair subscription downgrade policies that immediately revoke paid benefits.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano