Cruise America rating history
Historical rating trends and review volume analysis
Current Rating
0.0
0.0
Total Reviews
0
Verified customer feedback
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
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📊 AI Summary
Customer sentiment for Cruise America appears largely positive, driven by high ratings, though recent reviews indicate recurring issues with vehicle maintenance and unexpected fees that temper the overall experience. Positive feedback frequently praises the ease of booking and the quality of the RVs themselves, while negative comments center on mechanical failures and hidden costs.
What customers like
- The RVs are generally described as new, clean, and well-equipped for the trip.
- The initial booking process and customer service interactions prior to pickup were smooth and efficient.
- Many customers enjoyed the freedom and experience of the road trip itself, often citing the value for money.
Main concerns
- Significant complaints regarding mechanical issues, such as engine trouble or non-functioning appliances (e.g., 'AC broke down in the desert').
- Frustration over unexpected or hidden fees, particularly concerning mileage overages or insurance add-ons.
- Inconsistent customer support when issues arise during the rental period, with some reporting long wait times for roadside assistance.
Key Themes
Vehicle Reliability and MaintenancePricing Transparency and FeesPre-Trip Customer Service Experience
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