Craig Swapp & Associates rating history
Historical rating trends and review volume analysis
Current Rating
Total Reviews
852
Verified customer feedback
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 13, 2026 | 3.8 | 852 | |
| Jan 12, 2026 | 3.8 | 852 |
📊 AI Summary
Customer sentiment for Craig Swapp & Associates appears generally positive, indicated by the high number of 5-star reviews, though there are recurring issues mentioned regarding communication and case resolution speed. Positive feedback frequently praises the helpfulness of specific staff members and the successful outcomes achieved. Conversely, negative reviews often cite long wait times for updates and difficulties reaching case managers.
What customers like
- Staff members like 'Jessica' and 'Maria' are frequently praised for being helpful and professional.
- Customers report successful case outcomes and feeling well-represented.
- The initial consultation process is often described as easy and informative.
Main concerns
- Significant complaints about slow communication and long delays in case progression.
- Difficulty reaching the assigned case manager or receiving timely callbacks.
- Some reviews mention feeling 'forgotten' or that the firm is not prioritizing their case.
Key Themes
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano