Cloudways rating history
Managed Cloud Hosting PlatformHistorical rating trends and review volume analysis
Current Rating
Total Reviews
3,274
Verified customer feedback
About Cloudways
Cloudways is a managed cloud hosting platform that simplifies the deployment and management of web applications across various infrastructure providers. They offer a platform that abstracts away complex server management, focusing on performance, security, and high-quality customer support for website owners and developers.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 4.6 | 3,274 | |
| Jan 09, 2026 | 4.6 | 3,274 | |
| Jan 08, 2026 | 4.6 | 3,274(+3) | |
| Jan 07, 2026 | 4.6 | 3,271(+3) | |
| Jan 06, 2026 | 4.6 | 3,268(+3) | |
| Jan 05, 2026 | 4.6 | 3,265 | |
| Jan 04, 2026 | 4.6 | 3,265(+1) | |
| Jan 03, 2026 | 4.6 | 3,264 | |
| Jan 02, 2026 | 4.6 | 3,264(+4) | |
| Jan 01, 2026 | 4.6 | 3,260 |
📊 AI Summary
Cloudways maintains a very high overall rating (4.6/5) driven overwhelmingly by exceptional customer support experiences. Customers frequently praise the technical expertise, patience, and professionalism of individual support agents who resolve complex issues quickly, including migrations, server problems, and setup assistance. While the majority of feedback is overwhelmingly positive, a few reviews mention minor issues like connectivity problems or time constraints during support sessions.
What customers like
- Exceptional, professional, and patient customer support staff (frequent mentions of specific agents)
- Quick response times and effective resolution of technical issues, including server problems and migrations
- Platform handles heavy loads well, and support is available instantly for critical uptime needs
Main concerns
- One user noted connectivity issues that required time to resolve.
- One user wished for more time during a support session due to the agent's next appointment.
- One review mentioned issues with payment activation requiring support intervention.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano