CitizenShipper rating history
Historical rating trends and review volume analysis
Current Rating
4.7
4.7
Total Reviews
6,174
Verified customer feedback
Recent Change
-1new reviews
📈
Rating & Reviews Trend
📊
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 4.7 | 6,174(-1) | |
| Jan 08, 2026 | 4.7 | 6,175(+3) | |
| Jan 07, 2026 | 4.7 | 6,172(+1) | |
| Jan 06, 2026 | 4.7 | 6,171 | |
| Jan 05, 2026 | 4.7 | 6,171(+2) | |
| Jan 04, 2026 | 4.7 | 6,169 | |
| Jan 03, 2026 | 4.7 | 6,169 | |
| Jan 02, 2026 | 4.7 | 6,169(+1) | |
| Jan 01, 2026 | 4.7 | 6,168(+1) | |
| Dec 31, 2025 | 4.7 | 6,167 |
📊 AI Summary
CitizenShipper generally maintains a high rating, driven by positive experiences with the platform's ease of use and the professionalism of the carriers found through the service. However, a significant portion of negative feedback centers on issues with customer service responsiveness and unexpected delays or complications during the shipping process.
What customers like
- Users frequently praise the platform for making it easy to find and book reliable carriers for specialized or large items.
- Several reviews highlight the professionalism and excellent communication from the specific carriers booked via CitizenShipper.
- The bidding/marketplace system is often cited as a positive feature for securing competitive pricing.
Main concerns
- Multiple recent complaints mention difficulty reaching customer support when issues arise, leading to frustration.
- There are recurring reports of significant delays or last-minute cancellations by carriers found on the platform.
- Some customers experienced issues with the final delivery condition or discrepancies between the quoted price and the final cost.
Key Themes
Carrier Reliability and QualityCustomer Support ResponsivenessPlatform Usability vs. Execution Issues
💡 About This Data
Daily Updates
Data is refreshed every 24 hours
AI Analysis
Monthly comparisons powered by GPT-5-nano