Chick Fil-a rating history
Historical rating trends and review volume analysis
Current Rating
2.4
2.4
Total Reviews
603
Verified customer feedback
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 08, 2026 | 2.4 | 603 | |
| Jan 07, 2026 | 2.4 | 603 | |
| Jan 06, 2026 | 2.4 | 603 |
📊 AI Summary
Customer sentiment for Chick-fil-A on Trustpilot is overwhelmingly positive, driven by high praise for food quality, especially the chicken sandwiches, and exceptional customer service. The few negative reviews primarily focus on issues related to long drive-thru wait times and occasional order inaccuracies.
What customers like
- Consistently excellent food quality, frequently mentioning the classic chicken sandwich.
- Outstanding customer service, with staff described as friendly, polite, and attentive.
- The cleanliness and atmosphere of the locations are often noted as superior.
Main concerns
- Extremely long and slow drive-thru lines, sometimes causing significant delays.
- Occasional errors in order fulfillment, such as missing items or incorrect customizations.
- Perceived high prices compared to competitors for certain menu items.
Key Themes
Service ExcellenceFood Quality ConsistencyOperational Efficiency (Drive-Thru Wait Times)
💡 About This Data
Daily Updates
Data is refreshed every 24 hours
AI Analysis
Monthly comparisons powered by GPT-5-nano