CHARLES & KEITH rating history
Historical rating trends and review volume analysis
Current Rating
3.6
3.6
Total Reviews
11,539
Verified customer feedback
Recent Change
+5new reviews
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 08, 2026 | 3.6 | 11,539(+5) | |
| Jan 07, 2026 | 3.6 | 11,534(+2) | |
| Jan 06, 2026 | 3.6 | 11,532 |
📊 AI Summary
Customer sentiment for CHARLES & KEITH appears largely positive, driven by satisfaction with product quality and design, though there are recurring issues related to shipping delays and customer service responsiveness.
What customers like
- Customers frequently praise the quality and design of the shoes and bags, noting they look expensive and are comfortable.
- Several reviews mention receiving compliments on their purchases and being happy with the aesthetic appeal.
- Some users specifically highlight fast delivery when the order goes smoothly.
Main concerns
- A significant number of complaints center on extremely long shipping delays, sometimes taking weeks or months.
- Issues with customer service responsiveness, particularly regarding tracking updates or resolving delivery problems, are frequently mentioned.
- There are isolated reports of receiving damaged items or issues with product durability after a short period.
Key Themes
Product Aesthetics and QualityLogistics and Shipping ReliabilityCustomer Support Effectiveness
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano