Century Law Firm rating history
Historical rating trends and review volume analysis
Current Rating
4.8
4.8
Total Reviews
841
Verified customer feedback
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 13, 2026 | 4.8 | 841 | |
| Jan 12, 2026 | 4.8 | 841 |
📊 AI Summary
Customer sentiment for Century Law Firm appears largely positive, driven by high satisfaction with the professionalism and clear communication from staff. However, a notable minority of reviews point to issues with case delays and unexpected administrative fees, suggesting inconsistency in service delivery.
What customers like
- Staff, particularly 'Sarah' and 'Mr. Chen', are frequently praised for being professional, knowledgeable, and excellent communicators.
- Clients appreciate the clear explanations provided regarding complex legal matters.
- Several reviews mention successful outcomes and feeling well-represented throughout the process.
Main concerns
- Multiple recent reviews cite significant delays in case progression, with one client stating their case has been 'stalled for six months'.
- There are complaints regarding unexpected or poorly explained administrative fees added late in the process.
- A few clients felt the initial consultation was rushed, leading to a lack of personalized attention early on.
Key Themes
Communication QualityCase Processing SpeedBilling TransparencyStaff Professionalism
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AI Analysis
Monthly comparisons powered by GPT-5-nano