Bright rating history
Historical rating trends and review volume analysis
Current Rating
4.9
4.9
Total Reviews
14,351
Verified customer feedback
Recent Change
+19new reviews
📈
Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 08, 2026 | 4.9 | 14,351(+19) | |
| Jan 07, 2026 | 4.9 | 14,332(+7) | |
| Jan 06, 2026 | 4.9 | 14,325(+4) | |
| Jan 05, 2026 | 4.9 | 14,321 |
📊 AI Summary
Bright maintains a strong overall rating, driven primarily by high satisfaction with the product's quality and ease of use. However, recent feedback indicates growing frustration regarding customer service response times and unexpected billing issues, suggesting operational strain.
What customers like
- Product quality is frequently praised, with users noting the 'excellent build' and 'intuitive interface'.
- Many customers highlight the 'fast delivery' and good packaging upon arrival.
- The core functionality of the product is consistently rated as meeting or exceeding expectations.
Main concerns
- Significant complaints center on 'unresponsive customer support' and long wait times for issue resolution.
- Several recent reviews mention 'hidden fees' or 'unexpected subscription renewals' leading to billing disputes.
- A recurring issue involves difficulties processing returns or exchanges, described as 'a bureaucratic nightmare'.
Key Themes
Product Quality vs. Service ExperienceBilling TransparencyPost-Sale Support Efficiency
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano