Big Bear Cool Cabins rating history
Historical rating trends and review volume analysis
Current Rating
4.4
4.4
Total Reviews
8,378
Verified customer feedback
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 4.4 | 8,378 | |
| Jan 08, 2026 | 4.4 | 8,378 | |
| Jan 07, 2026 | 4.4 | 8,378 | |
| Jan 06, 2026 | 4.4 | 8,378 | |
| Jan 05, 2026 | 4.4 | 8,378 | |
| Jan 04, 2026 | 4.4 | 8,378 | |
| Jan 03, 2026 | 4.4 | 8,378 | |
| Jan 02, 2026 | 4.4 | 8,378 | |
| Jan 01, 2026 | 4.4 | 8,378 | |
| Dec 31, 2025 | 4.4 | 8,378 |
📊 AI Summary
Customer sentiment for Big Bear Cool Cabins appears largely positive, driven by high praise for the quality and cleanliness of the cabins, as well as the excellent location. However, recurring issues with booking processes, maintenance responsiveness, and specific amenity failures detract from the overall experience for some guests.
What customers like
- Cabins are consistently described as beautiful, clean, and well-maintained upon arrival.
- The location and views are frequently cited as spectacular and a major highlight of the stay.
- Many guests appreciated the ease of check-in/check-out procedures.
Main concerns
- Several recent reviews mention significant issues with hot tubs not working or requiring multiple service calls.
- There are complaints regarding slow or unresponsive maintenance staff for urgent issues.
- Some guests experienced problems with the online booking system or unexpected fee changes.
Key Themes
Property Condition and CleanlinessMaintenance ResponsivenessAmenity Functionality (especially hot tubs)Location Appeal
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano