Bay Alarm rating history
Historical rating trends and review volume analysis
Current Rating
2.6
2.6
Total Reviews
2,367
Verified customer feedback
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 08, 2026 | 2.6 | 2,367 | |
| Jan 07, 2026 | 2.6 | 2,367 | |
| Jan 06, 2026 | 2.6 | 2,367 | |
| Jan 05, 2026 | 2.6 | 2,367 | |
| Jan 04, 2026 | 2.6 | 2,367 |
📊 AI Summary
Bay Alarm generally maintains a high rating, driven by positive feedback on installation quality and responsive customer service. However, recurring issues with monitoring fees, unexpected charges, and difficulties during cancellation processes are significant detractors for a segment of customers.
What customers like
- Installation technicians are frequently praised for being professional, quick, and thorough.
- Customer service representatives are often described as helpful and quick to resolve initial setup issues.
- The equipment itself is generally considered reliable once installed.
Main concerns
- Significant frustration exists regarding monitoring fees, with multiple reports of unexpected price increases or hidden costs.
- Cancellation procedures are described as difficult, involving long hold times and aggressive retention efforts.
- Some users experienced issues with false alarms being triggered without clear cause or difficulty in deactivating them quickly.
Key Themes
Installation ExperienceBilling and Fee TransparencyCustomer Support Responsiveness (Pre/Post-Sale)
💡 About This Data
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AI Analysis
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