Assurant rating history
Historical rating trends and review volume analysis
Current Rating
4.5
4.5
Total Reviews
33,811
Verified customer feedback
Recent Change
+5new reviews
📈
Rating & Reviews Trend
📊
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 4.5 | 33,811(+5) | |
| Jan 08, 2026 | 4.5 | 33,806(+3) | |
| Jan 07, 2026 | 4.5 | 33,803(+2) | |
| Jan 06, 2026 | 4.5 | 33,801(+7) | |
| Jan 05, 2026 | 4.5 | 33,794(+5) | |
| Jan 04, 2026 | 4.5 | 33,789(+1) | |
| Jan 03, 2026 | 4.5 | 33,788(+1) | |
| Jan 02, 2026 | 4.5 | 33,787(-2) | |
| Jan 01, 2026 | 4.5 | 33,789(+4) | |
| Dec 31, 2025 | 4.5 | 33,785 |
📊 AI Summary
Assurant receives a generally positive reception on Trustpilot, evidenced by a high overall rating and a large volume of 5-star reviews. Customers frequently praise the ease of the claims process and the helpfulness of the representatives. However, recurring negative feedback centers on slow claim processing times and difficulties reaching customer service.
What customers like
- Claims process is often described as 'easy' and 'smooth'.
- Representatives are frequently noted as being 'helpful' and 'professional'.
- Quick resolution for some claims, with one user noting 'claim approved in 2 days'.
Main concerns
- Significant complaints regarding the 'slow' pace of claim processing, sometimes taking weeks or months.
- Difficulty connecting with customer service, citing long hold times or unreturned calls.
- Issues with claim documentation requirements being overly complex or changing mid-process.
Key Themes
Claims Efficiency (Speed vs. Smoothness)Customer Service AccessibilityAgent Professionalism
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano