Arby's rating history
Historical rating trends and review volume analysis
Current Rating
1.8
1.8
Total Reviews
600
Verified customer feedback
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 08, 2026 | 1.8 | 600 | |
| Jan 07, 2026 | 1.8 | 600(+1) | |
| Jan 06, 2026 | 1.8 | 599 |
📊 AI Summary
Customer sentiment for Arby's on Trustpilot appears generally mixed, leaning slightly positive given the high volume of 5-star reviews, though significant negative feedback highlights issues with service speed and order accuracy. Positive comments frequently praise the unique menu items, while recurring complaints center on slow service times and incorrect orders, suggesting operational inconsistencies.
What customers like
- The Roast Beef sandwich is consistently praised as a favorite and a reason for repeat visits.
- Some customers noted friendly and efficient service when the location was not busy.
- The curly fries and milkshakes received positive mentions for taste and quality.
Main concerns
- Multiple reviews cite extremely long wait times, especially during peak hours, describing service as 'painfully slow'.
- Order accuracy is a major issue, with several customers receiving cold food or completely wrong items.
- Concerns were raised about the cleanliness of dining areas and restrooms at specific locations.
Key Themes
Speed of Service/Wait TimesMenu Uniqueness (Roast Beef/Curly Fries)Order Accuracy and Food Temperature
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano